Wayne Duvenage, previously the Chief Executive of Avis Rent a Car in South Africa, successfully introduced this Customer Satisfaction Index (CSI) into the organisation, taking their service excellence index to over 90% on a consistent basis. A Net Promoter Score of over 56% and higher was also achieved on a consistent basis.
Albert van Wyk has been involved in scientific process of measurement and implementation of the Customer Satisfaction Index process in many organisation's for the past two decades.
The MRM Team. Comprising of 30 research fieldworkers who operate the Computer Assisted Telephonic Interview (CATI) process, this team of well trained individuals, under constant supervision, conduct the interviews with your customers, all according to professionally scripted questions aimed at obtaining the peak service excellence results sought.
Avis Rent a Car